Shipping policy
1. Order Processing Time
All orders are processed within [1 - 2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: Processing times may increase during high-volume periods or sales events.
2. Shipping Rates & Estimated Delivery Time
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | [3 - 5] Business Days | [PKR 200 / Free on orders over PKR 3,000] |
| Express Shipping | [1 - 2] Business Days | [PKR 400] |
| Cash on Delivery (COD) | [3 - 5] Business Days | [Standard Rates Apply] |
3. Order Tracking
Once your order has shipped, you will receive an email or SMS notification from us containing a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
4. Cash on Delivery (COD) Policy
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For Cash on Delivery orders, please ensure you are available at the provided delivery address to make the payment upon arrival.
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We kindly request customers to confirm their phone/WhatsApp number for order verification before dispatch.
5. Damaged or Lost Packages
[Aap ke Store ka Naam] is committed to delivering your items safely. If you received your order damaged, please contact us immediately with photos of the damaged item and packaging:
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Email: [Aap ka Support Email]
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WhatsApp / Phone: [Aap ka Support Phone Number]
We will resolve the issue by providing a replacement or initiating a return process as quickly as possible.
6. Incorrect Address / Delivery Issues
Please double-check your shipping address when placing an order. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned due to an invalid address, reshipping charges may apply.